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Overview
Our B2B product is for teams that need a reliable AI layer on top of existing customer channels. It is designed for operational teams that care about speed, consistency, and clear handoff paths to humans.
You are not expected to know internal architecture to start. Focus on the customer experience, approval workflow, and measurement loop.
Guides
Task-by-task walkthroughs of the most common jobs, from your first bot to API integration.
Get started
Create your workspace, build your first bot from your website, and work through the Home setup checklist until your bot is ready for customers.
Teach your bot
Give your bot the knowledge it answers from — upload files, import your website, add FAQs and knowledge entries, connect products and generate documents with AI.
Test and improve your bot
Try your bot in Test Studio, turn real conversations into test cases, find weak answers, fix the knowledge behind them, and retest.
Connect your channels
Connect LINE, Facebook, Instagram and Shopify so your bot can answer customers where they already chat and shop.
Handle conversations and team handoff
Run your daily inbox: get alerted when the AI needs a person, take over, reply, and hand the conversation back to the AI.
Manage your team and roles
Invite teammates as Staff or Admin, manage pending invitations, and set everyone up to receive handoff alerts.
Sell online with Konkui
Load your products, open your Konkui storefront, take payments by bank transfer or Omise, and handle the orders that come in.
Build a LINE rich menu and welcome messages
Give LINE customers one-tap shortcuts with a rich menu, greet new friends automatically, and send scheduled messages.
Read your reports and usage
Check how your bot is performing on the Home reports, track AI usage against your plan, and act when usage runs high.
Billing and plans
Choose a plan, pay by card or PromptPay, get tax invoices with your company details, cap pay-per-use charges, and cancel.
Connect your app with the API and webhooks
Create an API key, chat with your bot from your own app, receive replies by polling or webhooks, and keep tokens fresh.
Dashboard reference
Every page of the dashboard, with what each setting and button does and who can use it.
Daily operations
Home
Your workspace command center — setup checklist, conversations waiting for a person, bot status, a seven-day pulse and detailed reports.
Messages
Your team inbox for every customer conversation: see what needs a person, take over from the AI, reply, and hand back.
Team handoff
Set up where your handoff alerts go, see which teammates can receive them, and find conversations waiting for a person.
Realtime
Create video meeting rooms for your team, share signed invite links, and keep an eye on your room limits.
Customer issues
Track problems customers report in chat, such as billing or technical issues, and work each one through to resolved.
Orders
Track storefront orders, confirm bank-transfer payments from their slips, and move orders through processing, shipping and delivery.
Konkui Assistant
Ask Konkui in a private chat about your bot's health, channels, knowledge, team coverage, billing and recent jobs, and review changes waiting for your approval.
AI Studio and bots
AI Studio
Measure and improve your bot's answers with test cases, automatic prompt optimization, model comparison, verification rules, and conversation maps.
Test Studio
Chat with your bot exactly as a customer would, choose which bot answers, send images, and rate replies without touching real customer chats.
Bots
Create bots from scratch or from your website, switch the active bot, tune its identity, AI model, memory and rules, and generate knowledge.
Knowledge and content
Knowledge Base
Write short knowledge entries by hand — policies, answers and product details — with keywords that help the bot find them.
FAQ
Save frequently asked questions with fixed answers, choose Fast or Normal matching, send saved LINE messages, and let AI draft FAQs from chat history.
Files
Upload documents, crawl a website or find research papers for your bot to answer from, then process, preview and delete knowledge files.
Entities
Organize structured product data into entity types with customer options, attributes and tags, and browse it by category or tag.
Products
Import or add your product catalog so the AI can recommend products, and moderate the reviews shoppers leave on your storefront.
Search
Search your documents and products the way your bot does, compare relevance, and refine a query to check what knowledge the bot can find.
Customers and LINE
Developers and settings
Background jobs
Track long-running work such as document processing, test case generation and prompt optimization, check its progress, and cancel queued jobs.
Developers
The developer portal for connecting your own app or website to Konkui with API keys, webhooks, the API Playground and usage analytics.
Settings › General
Connect channels and stores, switch optional features, choose sidebar tabs, and control LINE access and bot replies for your workspace.
Settings › Storefront
Design your public Konkui storefront, set shipping, tax and payment methods, and publish blog posts for shoppers.
Settings › Usage
See how many effective AI tokens your workspace used, what any pay-per-use overage costs, and which models drive your bill.
Settings › Member
Invite teammates as Staff or Admin, review who has access, and set your own availability and handoff alert contacts.
Settings › Billing
Your plan, usage limits, plan upgrades by card or PromptPay, the overage spend cap, billing details for tax invoices, and invoice downloads.
Billing and usage limits
Your plan includes conversation volume quotas, knowledge growth, and additional usage options for heavy production workloads. Contact sales for plan comparison and enterprise discounting.
Quick rule of thumb
Start with a realistic day-one volume estimate, then set monthly guardrails. You can increase limits once your team validates quality.
Security and governance
Security is configured with tenant isolation by default, and every critical action should be aligned with your internal approval flow.
For enterprises with legal/compliance requirements, we recommend using channel-level message retention settings, explicit agent policy, and monthly review of unresolved handoff cases.
Prefer a stricter safety posture for sensitive intents; you can set stricter confidence thresholds before handoff.
FAQ
Can we run this with our current customer channels?
Yes. The guided setup assumes you already use one of the supported channels and can onboard your business pages or accounts.
What happens when the bot is uncertain?
The recommended setting is handoff with context to live staff, so customers keep momentum and support quality stays controlled.
Do we need to manage the backend infrastructure?
No. Infrastructure, scaling, and runtime reliability are handled by the platform. You only manage your bot content, channels, and service policies.
Talk to our sales team