Multi-channel support
Deploy once and serve customers where they already talk to you.
Overview
Our B2B product is for teams that need a reliable AI layer on top of existing customer channels. It is designed for operational teams that care about speed, consistency, and clear handoff paths to humans.
You are not expected to know internal architecture to start. Focus on the customer experience, approval workflow, and measurement loop.
Core capabilities
Document-grounded answers
Train bots on SOPs, FAQs, product catalogs, and policy docs to keep responses aligned.
Smart handoff
Transfer unresolved chats to human teams with context preserved.
Language and tone control
Deliver professional Thai and English replies with your brand voice.
Launch in 5 minutes
- Step 1: Connect a channel
Choose LINE, Messenger, Shopee, or Lazada and complete verification in your workspace.
- Step 2: Upload company knowledge
Add FAQs, product docs, return policy, and promotions so the bot answers consistently.
- Step 3: Define fallback behavior
Set what happens when confidence is low: clarify, offer menu options, or handoff to staff.
- Step 4: Assign permissions
Configure team roles so only approved users can publish, approve, or audit bot changes.
- Step 5: Launch and monitor
Start in shadow mode, review initial conversations, then switch to live.
These are customer-facing milestones. Internal team settings, retries, and observability are handled by the platform.
How conversations work
A typical conversation follows three phases:
Receive
Customer sends a message on an integrated channel.
Reply
Bot answers from configured business knowledge and policies.
Escalate
Low-confidence cases are transferred to live staff with context.
{
"use_case": "order_inquiry",
"primary_language": "th",
"fallback": "human_support",
"handoff_reason": "policy_confirmation_required"
}Channels and integrations
- LINE OA, Messenger, Shopee, and Lazada are supported for customer service reach.
- Connect your existing CRM and helpdesk process with shared human handoff.
- Upload FAQs, product sheets, and policy docs as a first-party knowledge source.
- Use role-based access so only approved teams can change bot scripts and approval routes.
Billing and usage limits
Your plan includes conversation volume quotas, knowledge growth, and additional usage options for heavy production workloads. Contact sales for plan comparison and enterprise discounting.
Quick rule of thumb
Start with a realistic day-one volume estimate, then set monthly guardrails. You can increase limits once your team validates quality.
Security and governance
Security is configured with tenant isolation by default, and every critical action should be aligned with your internal approval flow.
For enterprises with legal/compliance requirements, we recommend using channel-level message retention settings, explicit agent policy, and monthly review of unresolved handoff cases.
Prefer a stricter safety posture for sensitive intents; you can set stricter confidence thresholds before handoff.
FAQ
Can we run this with our current customer channels?
Yes. The guided setup assumes you already use one of the supported channels and can onboard your business pages or accounts.
What happens when the bot is uncertain?
The recommended setting is handoff with context to live staff, so customers keep momentum and support quality stays controlled.
Do we need to manage the backend infrastructure?
No. Infrastructure, scaling, and runtime reliability are handled by the platform. You only manage your bot content, channels, and service policies.
Talk to our sales team