Products

Products holds your product catalog. The AI uses it to answer questions about what you sell, recommend products and quote prices and stock, and your storefront displays it. You can import products from Shopify or LINE Shop, add them by hand, or both.

The page has two tabs:

Catalog: your datasources and products.
Reviews: shopper reviews waiting for approval.

Who can use it

Any workspace member can manage the catalog. Only workspace admins can see and moderate Reviews.

Where to find it

Open Products in the sidebar (it may be under More), or go to Products. Admins can hide it, together with Orders, with the Products switch under Tab Visibility in Settings › General.

Catalog tab

The Products page before any store is connected — Products, Catalog tab

#	Item	What it does
1	Tabs	Switch between Catalog and Reviews.
2	Storefront Settings	Opens Settings › Storefront.
3	Export CSV	Downloads your whole catalog as a CSV file.
4	Process Products	Re-indexes products for AI search and generates tags.
5	Add Datasource	Connects a store or creates a manual product list.
6	Source cards	Shown while your catalog is empty. Pick one to start.

Datasources

A datasource is one source of products: a Shopify store, a LINE Shop, or a Manual list you maintain in Konkui. You can have several, for example a Shopify store plus a manual list of in-store-only items.

Type	What it does	Settings
Shopify	Imports your Shopify catalog.	Name, Store Domain (`.myshopify.com`) and Access Token (the Storefront access token from Shopify's Headless channel).
LINE Shop	Imports your LINE Shop products.	Name, API Key and optionally OA Basic ID.
Manual	A list you add products to one by one.	Name.
Shopee, Lazada	Marked Coming soon. They cannot be selected yet.

The Add Datasource dialog for Shopify — Add Datasource

Once you have datasources, each appears as a card above the product list showing its type, name, number of products, when it last synced and, in red, the last sync error if there was one. Click a card to show its products. Each card has buttons to:

Edit the name or credentials.
Sync (not on manual lists) to re-import products from the store.
Delete the datasource and all its products, after you confirm.

You can also connect LINE Shop and Shopify from Settings › General, where Sync (Merge) and Sync (Replace All) are available.

Syncing and processing

When you sync a datasource, a progress bar shows "Syncing products from source…", then indexing and tagging. Processing runs automatically after each sync, so new products become searchable by the AI.

Process Products lets you run processing yourself, for example after editing many products by hand.

The Process Products dialog — Process Products

#	Setting	Options
1	Indexing (Vector Search)	Unprocessed only, or All products (re-index).
2	Tag Generation (AI Tags)	Unprocessed only, Include manual tags, Regenerate AI tags, or All products.

Each option shows how many products it affects. Click Start Processing to run it.

The product list

The list shows the selected datasource's products as cards with image, title, status, type, options, number of variants and last update. Icons on each card open the product on your storefront or on its original store.

Control	What it does
Search	Finds products by text.
Status	Filters by Active, Draft or Archived.
Type	Filters by product type.
Add Product	Adds a product. Only on Manual datasources.
Checkboxes	Select products for bulk actions: Set status (Active, Draft, Archived) or Delete. Select all on page selects the whole page.

Only Active products are shown on your storefront.

Adding a product

On a manual datasource, click Add Product and fill in Title, Description, Status, Vendor, Product Type, Handle and an optional image, then click Create. Add prices and stock afterwards as variants on the product page.

Product page

Click a product card to open its page. The top bar has a breadcrumb back to Products and View Product, which opens the product on Our Storefront or on its original store.

Product Info

Setting	What it does	Notes
Product Images	The product's photos.	Up to 10 images; PNG, JPEG, GIF or WebP, up to 10 MB each.
Title, Description	What shoppers and the AI see.
Status	Active, Draft or Archived.	Only Active products appear on the storefront.
Vendor, Product Type, Handle	Catalog details. The handle is the product's URL slug.
Sale Priority	Which products the AI should favour when recommending.	Lower number = higher priority (1 is highest). Leave empty for no priority.
Options	The product's option names and values, such as Color: Red, Blue.	Read-only; shown when the product has options.
Fulfillment	Whether the product ships to the customer or books a time slot.	Applies to every variant. Booking a time slot is only available when Booking is enabled for your workspace.
Tags	Tags that help the AI find the product. A marker shows No tags, Manual or AI Generated.	Search and add tags, then Save Tags. Reset discards changes.
Product URL	A link to the product on its original store.

Save keeps your changes; Cancel discards them. An "Unsaved changes" note appears while you have edits. Delete Product removes the product.

Variants

Variants hold prices and stock for each SKU. Click Add Variant, or the edit icon on a row, to open the variant form.

Setting	What it does
Title, SKU, Barcode	Identify the variant. Option values (for example Color) appear here when the product has options.
Image URL	A picture for this variant.
Price, Compare At Price, Currency	The selling price, an optional original price to show a discount, and the currency.
Inventory	Units in stock.
Weight, Weight Unit	Shipping weight.

Reviews tab

Shoppers can leave star reviews, with photos or a video, on your storefront's product pages. New reviews wait here for approval. Only approved reviews appear on the product page and count toward its rating. A Verified purchase badge means the shopper proved they bought the product.

The Product reviews list with filters — Product reviews

#	Item	What it does
1	Search	Finds reviews by reviewer, product or review text.
2	Status	Pending (default), Approved, Rejected, Removed or all.
3	Review type	Verified purchases, Unverified reviews or all reviewers.
4	Rating	Filter by number of stars.
5	Refresh	Reloads the list.

Click a review to open it. You see the rating, text, uploaded media, verification and the moderation history. Add an optional Internal note, then:

Approve review or Reject review for a pending review.
Remove from storefront for an approved review you no longer want shown.