Pre-arrival: Assisting guests with pre-arrival inquiries.
- Booking Assistance: Helping potential guests with booking inquiries, availability checks, and reservations
- attractions, restaurants, and activities
- Loyalty Programs: Assisting guests with loyalty program inquiries and rewards redemption
- Personalized Celebrations: Assisting in planning and executing personalized celebrations or surprises, like birthdays or anniversaries
- Airport Transfers: Arranging airport transfers and notifying guests about their pickup and drop-off schedules
During the stay: Assisting guests with stay-related inquiries and activities.
- Custom Travel Itineraries: Creating personalized travel itineraries based on guest preferences, interests, and stay duration
- The plan can also incorporate hotel’s owned activities/restaurants
- Potentially connect with local tour providers to further book for activities/restaurants
- Room Service: Allowing guests to order room service, request housekeeping, or make special requests
- Interactive Menus: Offering interactive restaurant menus that cater to dietary restrictions and preferences
Hotel activities booking: Answer any FAQs about the activities, reduce your staff workload and leads to more add-ons and services.
- Fitness Class Bookings: Allowing guests to book on-site fitness classes or personal training sessions.
- Spa and Wellness Scheduling: Enabling easy scheduling of spa treatments, wellness sessions, or massages.
- Maintenance Requests: Allowing guests and staff to report maintenance issues directly through the chatbot