Test Studio

Test Studio is a safe place to chat with your bot as if you were a customer. Test conversations are kept separate from real customer chats, so you can try questions, images and edge cases, compare bots, and give feedback on replies without anyone else seeing them.

Both Admins and Staff can use Test Studio.

Where to find it

Open Test Studio in the left sidebar. It is shown when the Test Studio toggle is on in the tab-visibility settings of Settings › General.

Start a test conversation

The Test Studio start screen — Start a test conversation

#	Item	What it does
1	Create	Opens this start screen for a new test conversation.
2	Reload	Refreshes the test history and the open conversation.
3	Search tests	Filters your test history by name or last message.
4	Test your bot	Reminds you that this is a safe test environment, separate from customer chats.
5	Run this test as	Chooses which bot answers. Each bot is listed as active or disabled. Leave it blank to use the default test setup.
6	Attach image	Attaches an image. You can also paste an image from your clipboard into the message box.
7	Message box	Type what a customer would say, then press Send. The conversation opens as soon as it is created.

If your workspace is over its conversation usage limit, a Top up to continue testing notice appears with Open billing, and new tests cannot start until billing is sorted out.

Test history

The left column lists your test conversations, newest first, with a counter. A red bell badge marks a test where the bot asked for a person, just as it would in a real chat. Each conversation's ⋮ menu has:

Action	What it does
Mark as read / Mark as unread	Clears or sets the "needs help" flag on the test conversation.
Open in new tab	Opens the test in a separate browser tab, handy for comparing two bots side by side.
Delete conversation	Deletes the test after you confirm.

Inside a test conversation

The conversation view has a Bot selector at the top. Changing it switches which bot answers your next messages, so you can ask the same question of different bots in one conversation. Status bars tell you when the bot is replying or queued.

Under each bot reply you can rate the answer:

Control	What it does	Notes
👍 / 👎	Marks the reply as good or bad.	Click the other one to change your rating.
Improve	Opens Suggest improved response: write the reply you wanted and click Submit.	The improved text is saved with the message. ↩️ removes it again.
Save as test case	Appears right after you submit an improvement. Saves this exchange as a test-case draft, with a Review link to the review queue.	Admins only.