Settings › General | Konkui Docs

Settings › General is the control room for your workspace. It is where you connect LINE, Facebook, Instagram and Shopify, turn optional features on or off, decide which pages appear in the sidebar, and pause the bot in an emergency.

Open it from Settings in the sidebar: Settings › General. The tabs along the top lead to the other settings pages: Storefront, Usage, Member and Billing.

Settings › General page with the integrations list and features — The top of Settings › General

#	Item	What it does
1	Settings tabs	Switch between General, Storefront, Usage, Member and Billing.
2	Go to Bots	Opens Bots, where you create and configure your bots.
3	Integrations	One card per channel or store. A card shows Configured once any of its fields has a value.
4	Card switch	Expands or collapses the card. It only shows or hides the fields; it does not connect or disconnect anything.
5	Save All Changes	Saves every integration field on the page in one go.
6	Features	Optional features you can switch on or off for this workspace.

The sections below follow the page from top to bottom.

Integrations

Integrations hold the credentials Konkui uses to receive and answer messages on each channel and to import your products. For step-by-step setup, including where to find each value, follow Connect your channels.

All four integration cards expanded — Integration fields. Secret values are hidden as dots

#	Item	What it does
1	LINE	Credentials for your LINE Official Account.
2	Shopify	Your Shopify store, for importing products.
3	Facebook	Credentials for your Facebook Page.
4	Instagram	Credentials for Instagram messaging.
5	Save All Changes	Saves all four cards.

Secret fields are hidden as dots. Click the eye icon at the end of a field to show or hide what you typed.

LINE

Setting	What it does	Notes
Access Token	The channel access token that lets Konkui read and send messages for your LINE Official Account.	When you save a valid token, the card shows a green Verified banner with your LINE OA ID.
Channel Secret	Lets Konkui confirm that incoming messages really come from LINE.	LINE counts as connected only when both the Access Token and the Channel Secret are saved.
LIFF ID	The ID of a LIFF app, used for the welcome message and profile form, and for rich-menu buttons that open a LIFF page.	Optional.
Shop API Key	The API key of your LINE Shop, used to import its products.	Optional. Enables the Sync LINE Shop button.

Sync LINE Shop saves the page first, then imports your LINE Shop products into Products. It offers two modes:

Sync (Merge): re-imports LINE Shop products and keeps products from other sources, such as Shopify.
Sync (Replace All): deletes the products previously imported from LINE Shop and imports them again as physical products. Any service-booking setup on those products is lost. You are asked to confirm, and it cannot be undone.

Shopify

Setting	What it does	Notes
Store Domain	Your `.myshopify.com` domain.	Find it in Shopify under Settings → Domains.
Storefront Access Token	Lets Konkui read your Shopify catalog.	Create it in Shopify's Headless channel: Sales channels → Headless → Your storefront.

Sync Shopify becomes available once both fields are filled. It saves the page, then imports your Shopify products. It offers the same Sync (Merge) and Sync (Replace All) modes as LINE Shop.

Facebook

Setting	What it does	Notes
Access Token	A Page access token for your Facebook Page.	Needed before Messenger replies can be switched on.
Page ID	The numeric ID of your Facebook Page.	A Page can be connected to only one Konkui workspace. Saving a Page that another workspace already uses shows an error.

Instagram

Setting	What it does	Notes
Access Token	A Page-scoped access token with Instagram messaging permission.	Used to send replies to Instagram conversations.

Features

Features are optional parts of Konkui that you switch on or off for the whole workspace. Each row shows the feature's name, what it does, and a switch. The list depends on what is available to your workspace.

Setting	What it does	Notes
Customer Issues	Lets the AI open customer-issue tickets (billing, technical, feedback and so on) from conversations. They appear on Issues.	On by default. Turning it off stops new issues being created; existing issues stay visible.
Other features	Some features, such as Booking, appear here only when they are offered to your workspace.

Changes save as soon as you flip a switch.

Dismissed tasks

The Home page shows setup tasks that help you get started. If you dismiss one, it moves here. Click Restore next to a task to show it on Home again. When you have not dismissed anything, the section says No dismissed tasks.

Tab Visibility

Tab Visibility controls which pages appear in the left sidebar. Use it to keep the sidebar focused on what your team actually uses. Hiding a tab only removes it from the sidebar; the page keeps working.

#	Item	What it does
1	A locked row	Some tabs need a channel first. Rich Menu stays greyed out with "Requires LINE credentials" until LINE is connected.
2	Tab switch	Shows or hides that page in the sidebar. Saves immediately.

Setting	Controls the sidebar item
On-Call	Team handoff
Files	Files
Messages	Messages
Search	Search
Realtime	Realtime
Bots	Bots
FAQ	FAQ
Entities	Entities
Knowledge Base	Knowledge Base
Test Studio	Test Studio
Test Cases, Prompts, Experiments, Conversation Map	Tools inside AI Studio
Developers	Developers
Rich Menu	LINE Features. Needs LINE connected.
Products	Products and Orders
Customer Profiles	Customers

LINE Waitlist

The LINE waitlist limits how many LINE friends can use your bot at the same time. Use it when you launch to a large audience and want to let people in gradually, for example during a pilot.

#	Item	What it does
1	Enable waitlist	Turns the waitlist on. While it is off, everyone can use the bot immediately.
2	Update limit	Saves the number in Active seats.

Setting	What it does	Notes
Enable waitlist	When on, new LINE friends beyond the seat limit join a first-come, first-served queue.	The summary line shows Active, Waiting and Free seats.
Active seats	How many LINE friends can use the bot at once.	Between 1 and 5,000.
Quick add (+5, +10, +25, +50)	Raises the seat limit in one click and lets that many waiting people in.	Shown only while people are waiting.

When the waitlist is on, two lists appear:

Active Users: people currently using the bot. The bin icon removes the person and permanently deletes their conversation history.
Waitlist: people in the queue, with their position. The person-plus icon lets someone in straight away; the bin icon removes them from the queue.

People in the queue receive a short message saying they are on the waitlist instead of a bot reply. When a seat frees up (for example, someone unfollows your account or you raise the limit), the next person is let in and notified.

Bot Response Settings

This section shows whether your bot is currently answering customers.

#	Item	What it does
1	Disable All Bots	Turns off every bot at once, so the bot stops replying to all conversations. Use it as an emergency stop.
2	Manage Bots	Opens Bots, where you turn a bot back on.

Only one bot can be enabled at a time. The status line reads "1 bot enabled" while a bot is answering, or "No bot enabled - bot responses are paused" when none is. Disable All Bots is greyed out when no bot is enabled.

Realtime Room Limits

These limits control how many video rooms your workspace can run on Realtime, which helps keep usage and costs predictable. Each value saves as soon as you change it to a number in the allowed range.

Setting	What it does	Notes
Max Active Rooms	The most rooms that can be open at the same time.	1 to 500.
Rooms Per Rate Limit Window	The most rooms that can be created within one window.	1 to 100.
Rate Limit Window (minutes)	The length of that window, in minutes.	1 to 60.