LINE Features

LINE Features is where you shape what your LINE friends see outside the bot's answers: the rich menu pinned to the bottom of the chat, the messages new friends get when they add you, and messages sent on a schedule.

It has two tabs:

Rich Menu: build menus, deploy them to LINE and choose which one everyone sees.
Messages: welcome messages and scheduled messages.

Any workspace member can use LINE Features.

Where to find it

Open LINE Features in the sidebar, or go straight to LINE Features.

The sidebar item appears only after LINE is connected, meaning both the Access Token and Channel Secret are saved in Settings › General. Admins can also hide it with the Rich Menu switch under Tab Visibility. To connect LINE, follow Connect your channels.

The Rich Menu tab with no menus yet — The Rich Menu tab

#	Item	What it does
1	Tabs	Switch between Rich Menu and Messages.
2	More menu (⋮)	Sync with LINE refreshes each menu's deployed and default status from LINE. Use it if someone changed menus in LINE Official Account Manager.
3	Create Menu	Opens the rich-menu editor.
4	About Rich Menus	A reminder of what rich menus are. LINE allows up to 20 rich menus per channel.

Each menu you create appears as a card with its image, name, chat bar text, size and number of buttons. Status badges show whether it is a Draft, Deployed, and the Default menu.

Action	What it does
Edit	Opens the menu in the editor.
Deploy / Deploy to LINE	Uploads the menu and its image to LINE. Needs an image. The first menu you deploy when no default exists becomes the default automatically.
Redeploy	Uploads your latest changes to a menu that is already on LINE. A default menu stays the default.
Activate / Set as Default	Makes a deployed menu the one every LINE friend sees.
Deactivate / Remove as Default	Stops showing it as the default menu.
Delete	Deletes the menu after you confirm. If it was deployed, it is removed from LINE too.

The rich-menu editor with a three-button template — Create Rich Menu

#	Item	What it does
1	Menu Settings	Name, chat bar text, open-by-default and size.
2	Templates	Ready-made button layouts. Picking one replaces the current buttons.
3	Preview	Shows the image with the button areas on top. Click an area to edit it.
4	Menu Image	Upload your own image or generate one.
5	Button Areas	Settings for the selected button, plus Add Area.
6	Save Draft	Saves the menu without sending it to LINE, then returns to the list.
7	Deploy to LINE	Saves and deploys. Available once the menu has an image and at least one button.

Menu Settings

Setting	What it does	Notes
Menu Name	A name to help you find the menu.	For your reference only; LINE friends never see it.
Chat Bar Text	The label on the bar customers tap to open or close the menu.	Up to 14 characters. Defaults to "Menu".
Open menu by default	Shows the menu expanded when a customer opens the chat.	On by default.
Size	Compact (2500 × 843 px) or Full (2500 × 1686 px).	Templates set this for you.

Templates

The templates are 3 buttons (row) and 2 buttons (row) in compact size, and 6 buttons (grid) and 4 buttons (grid) in full size. Template names are shown in Thai in the editor. Choosing a template sets the size and creates one button area per cell, each starting as a "Send message" button.

Button areas

Click an area in the preview, or a row under All Areas, to edit it. Add Area adds a new button; the bin icon deletes one.

Setting	What it does	Notes
Button Label	A short name for the button.	Shown on the area in the preview and in All Areas.
Action Type	What happens when a customer taps the button.	See the action types below.
Position	The area's X, Y, width and height on the image, in pixels.	Read-only; set by the template.

Action type	What the customer gets	Extra settings
Send message	Sends a text message from the customer, which your bot then answers.	Message Text.
Open URL	Opens a web page.	URL. If your workspace has a LIFF ID, you can pick a LIFF Page instead.
Postback	Sends hidden data to Konkui without posting a message.	Postback Data and optional Display Text shown in the chat.
Open camera	Opens the phone's camera.	None.
Open photo gallery	Opens the phone's photo gallery.	None.

Menu Image

LINE only accepts images of exactly 2500 × 843, 1200 × 405 or 800 × 270 px (compact) or 2500 × 1686, 1200 × 810 or 800 × 540 px (full), in PNG or JPEG, up to 1 MB.

Upload: drag in an image that matches. If it doesn't, use Upload any image and crop it (or Crop & Resize) to crop, pick a resolution and compress it below 1 MB.
Generate: builds a simple image from your buttons. Customize each button's label, emoji and colors, then click Generate & Upload Image.

Image upload unlocks once the menu is saved. A new menu saves itself as a draft as soon as it has a Menu Name and at least one button area.

Messages tab

#	Item	What it does
1	Filter tabs	Show All messages or only Welcome, Scheduled or Broadcast ones. Each tab shows a count.
2	Create Message	Opens the message editor.
3	About LINE Messages	A summary of the message types.

Message types:

Welcome: sent automatically when someone adds your LINE account as a friend.
Scheduled: sent on a repeating schedule or once at a set time.
Manual Broadcast: one-off announcements. Broadcasts are covered separately and are not described here.

On the Welcome tab, when you have more than one welcome message, Reorder lets you drag them into the order they are sent; click Save Order to keep it. LINE delivers at most five message bubbles in one reply, so only the first five are sent to a new friend.

Message card actions

Each message card shows its name, status (Active or Inactive), audience, and for scheduled messages the next send time and how many times it has been sent. Its menu offers Edit, Duplicate, Activate / Deactivate and Delete. Inactive messages are never sent.

The message editor

#	Item	What it does
1	Active	Whether the message is live. Turn it off to keep a draft.
2	Trigger Type	Welcome, Scheduled or Manual Broadcast.
3	Schedule	When a scheduled message is sent. Shown for Scheduled only.
4	Message Content	What is sent, and its Type.
5	Create / Save	Saves the message.

Basic Information

Setting	What it does	Notes
Name	Identifies the message in Konkui.	Required.
Description	A note for your team.	Optional; customers never see it.

Schedule

Setting	What it does	Notes
Schedule Type	Preset, Custom (Cron) or One-time.
Frequency (Preset)	Daily, Weekly or Monthly, with Day of Week or Day of Month, Hour and Minute.
Cron Expression (Custom)	A cron schedule in the format minute hour day month weekday.	For advanced schedules.
Date (One-time)	The single date and time to send.
Timezone	The timezone the schedule follows.	Defaults to Bangkok.
Use Customer Timezone	Shows dates and times in each customer's own timezone from their profile.

The schedule preview shows the Next run time.

Message Content

Type	What you provide	Notes
Text	Message Text.
Flex Message	Alt Text (shown in notifications) and the Flex Message JSON.	Paste JSON designed with LINE's Flex Message tools.
Image	One image.	PNG, JPEG, GIF or WebP, up to 10 MB. Save the message first, then upload.
Image Carousel	Up to 10 images, in the order you drag them.	Same image limits.

Some workspaces also see Customize Content, which generates personalised content for each customer. It appears only when such generators are set up for your workspace.

Audience Targeting

Scheduled messages can target part of your audience.

Setting	What it does	Notes
Target Audience	All Users, Include Only (only matching users) or Exclude (everyone except matching users).
Include waitlisted users	Also sends to people waiting on the LINE waitlist.	Off by default.
User Status	Active users only, inactive users only, or all.	Segment filter.
Tags	Comma-separated tags to match.	Segment filter.
Specific Users	Pick individual LINE users.	Segment filter.
Joined After / Joined Before	Match by when people became friends.	Segment filter.

Estimated Recipients summarises who will receive the message.